CUSTOMER SERVICE

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WANT TO BE FRIENDS WITH BENEFITS?
....JOIN OUR FLASH SQUAD!

As a Flash Squad Member, you will receive auto replenishment at the frequency you desire. For best results we recommend that you Flash once per week. Our 90-day supply retails for $87. As a Squad member, 3 months of radiant skin is yours for just $60.

We will automatically ship your DERMAFLASH Essentials to your door at the frequency that works best for you. You can also reschedule or customize future shipments at any time. It's an easy way to ensure you get the products you want, when you want them.

You can change or cancel the frequdency of your Auto-Replenishment anytime by contacting customer service via chat or 888-652-9579.

EASY CUSTOMIZATION:

Get only the products you want, when you want them. It is completely flexible. Create a kit with only the products you choose. The choice is yours. You can also change the number of items in your kit anytime. Call 888-652-9579 to customize your kit.

60-DAY MONEY-BACK GUARANTEE:

HOW OFTEN CAN I GET MY AUTO-REPLENISHMENT SHIPPED TO ME?

After receiving your introductory order, you may adjust your Auto-Replenishment frequency to suit your individual usage. You can schedule your subsequent kit to ship every 4 to 24 weeks. We will ship you a new kit every 12 weeks if you don't change your shipment interval. It's entirely up to you. Call us at 888-652-9579 to manage your shipment schedule.

HOW DO I RETURN MY PRODUCTS?

With our 60-Day Money-Back Guarantee, the return process is straightforward. Simply return your unused and unopened product(s), within 60 days of receipt, for a full refund of your purchase price (minus shipping and handling). Please include a copy of your invoice in the package and send it to the following address:

DERMAFLASH Returns
6 Commerce Way
Arden, NC 28704


We suggest that you obtain a Certificate of Mailing from your post office and keep it for your records until your refund appears in your account. We will always do our best to process your return and issue your refund as quickly as possible. Once the returned products have been received in our system, we will credit your account for the price of the items returned. Refunds will be issued in the manner in which you originally paid (minus shipping and handling). Once received please allow 7 business days to process your refund.

CANCELLATIONS

HOW CAN I CHANGE OR CANCEL MY ORDER?

If your order has not shipped yet, you can make changes by calling us at 888-652-9579. If you'd like to cancel any future orders, you can do so by accessing our online chat feature or you can call us at 888-652-9579.

If your order is scheduled to ship in the next business day, you may not be able to make changes or cancel that shipment, but you can return your shipment once it's received. If for any reason you're not completely satisfied with your purchase, you can return the unused and unopened products within 60 days of receipt, and you'll get a full refund of the purchase price (minus shipping and handling).

CONTACT US:

Have a question about your order, a specific product, or just can't find what you're looking for? Our DERMAFLASH Customer Care team is here to help! Our Customer Care experts are available 7 days a week from 8am until Midnight (EST).

Call Customer Service at 888-652-9579.